1. Agreed Price:

The Agreed price is the price to be paid for the journey as agreed between Direct Limo Hire  and you the Customer. The times, route and other details of the journey are stipulated on the booking confirmation. Any requests to modify any of these should be made to us at least 7 days in advance of the date of travel and we will endeavour to accommodate minor changes to the customer’s requirement subject to our ability to do so. Agreed journey changes, including additional pick up or drop off points, may result in additional costs to the customer. Any additional cost will be notified to you at the time the requested changes are accepted by us. Any additional pick up or drop offs are charged at £15-00 per drop/pick up.

2. Payment:

a) We always require your credit/debit card details for every payment so any damage that occurs can and will be debited by our insurance company.

b) If you are paying the full amount in cash on the day, your details are still required

c) Any deposits paid are non-refundable

d) The balance due is the amount outstanding net of any deposit paid. The balance is due for payment at the time and place of the first pick up on the day of hire. We only accept cash on the day of the pick-up.

e) A £50-00 cancellation fee will be charged if you cancel this booking if a deposit was not originally paid.

f) If you wish to pay the outstanding balance on a credit / debit card this must be done at least 48 hours before the day of travel and not on the day.

g) Any exceptions to this policy will appear on the booking confirmation and will have been discussed at the time of booking. We do not accept cheques, debit cards, credit cards or foreign currency as final payment on the day of the hire unless agreed in advance. Settlement of the agreed price in advance by cheque or electronic transfer must allow adequate time for funds to be cleared before the date of travel. Card Transactions will be processed by SQUAREUP on behalf of DIRECT LIMO HIRE and will appear in your card statement as ” DIRECT LIMO HIRE “

3. Cancellation of booking (/ Cancelling a reservation )

a)we advise all customers to only pay the reservation fee requested and not the full amount

b) Should you cancel your booking then thereservation fee or full payment  paid is non-refundable. Additionally where jobs are cancelled with less than 7 (seven) days’ notice the full agreed price becomes due and owing. In the event of cancellation of the total agreed price is due and owing. To cancel a reservation we need to have it confirmed by yourself in writing and emailed back to directlimohireservice@gmail.com

c) PLEASE NOTE – if you fail to show up or/and do not notify us of a cancellation, we will charge you for the full price agreed plus petrol and driver costs, This will be charge to your card on file c) If you do wish to cancel a booking and wish to re-book at a later date we will hold your deposit for you and deduct it off your next quote providing the new booking is under 3 months from the original first booking.

4. Cancellation By Us – We reserve the right to cancel the limousine /car hire contract between us if:

a) the client doesn’t accept our terms and conditions and/or refuses to make a deposit payment/ or release credit/debit details.

b) If we do cancel your limo/car hire contract we will notify you by e-mail or phone and we will re-credit your account with any sum deducted by us from your credit card as soon as possible, but in any event within 30 days of your reservation. We will not be obliged to offer any additional compensation for disappointment suffered.

c)Vehicle supplied:

We will endeavour to provide the vehicle requested by you. In the unlikely event that we are unable to do so, we reserve the right to provide a substitute vehicle of similar type and price agreed by both parties at time of original booking. confirmation. You will be informed of this asap as we become aware of this  problem.

5. Grace Period:

Direct limo Hire  strives always to arrive at the pick-up point at the agreed time. There may, however, be causes that may from time to time occasionally prevent us from meeting these aims such as inclement weather, road traffic accidents, road resurfacing and such like events outside our control. Reasonably therefore we have built into our schedule a period of up to 30 (thirty) minutes grace. In any event a grace period is invoked in whole or in part, the time of adjusted times will be made up during or after the period of hire, schedules permitting.

6. Damages

Damages, subsequent costs of repairs of such damages to the limousines hired as used by you, the customer and/or your guests however caused is your responsibility. Additionally, in the event that one of the parties is sick or soils in the limousine we will charge £100.00 to make the vehicle good. Any spills must be notified to the driver immediately. Where the booking was secured using a credit/charge card you the customer here agree that we may deduct from that card damages as they have arisen.

7. Additional Charges/Overtime:

Overtime charges begin immediately after the return collection time. Under this agreement the overtime rate per hour or part thereof is £75.00. Payment of all overtime charges must be settled before the end of the hire. We do not accept cheques, debit cards, credit cards or foreign currency as payment on the day of the hire. In the event that payment of overtime charges cannot be made on the day of the hire, the customer agrees that the amount’s) will be charged to the credit/debit card with which the booking deposit was paid.

8. Hire type:

We offer a range of hire options, including a pick up and return service, a one-way service and a continual hire service. Unless you have opted for a continual hire agreement, other customers may have hired the vehicle before or after the outward or homeward bound legs of your journey. The inside of the car will be cleaned and replenished as necessary between these hires

9. Lost Property: We are unable to take responsibility for loss of property left in the vehicle at any time or under any circumstances.

10. Breakdown: In the unlikely event of a breakdown or the car being rendered unserviceable (for example, in the event of collision) we will use our best endeavours to provide a back up vehicle or vehicles as quickly as possible. However, we cannot be held liable for any consequential loss of Time incurred as a result of vehicle breakdown or similar unavailability So the price agreed the time of booking STANDS REGARDLESS AND NO REFUNDS WILL BE GIVEN.

11. Charges / Damage: a) Any glasses – £10-00 each   b) Sickness – £100-00    c) Excessive drinks spillage – £50-00.

d) Extra drop offs – £20-00 each  e) Extra hourly rate above set collection time – £100-00. 13. Return Collection Times  

  The collection time stated on the booking confirmation is the time you must be back at the Limousine ready to leave. Our chauffeurs will wait up to a max of 20 minutes for remaining passengers to arrive, after which time he may leave regardless of if everyone is in the limousine or not